Careers

Customer Service

Sees that customers are well served and always gives them top priority.
Genuinely offers to assist customers with carrying large or heavy items-even when not specifically requested by the customer.
Pumps kerosene and propane (once authorized and trained).
Always projects a positive, enthusiastic view of Ace, our people and our customers.
Practices the principles of The Six E’s.

Responsibilities

Restocks merchandise displays as needed.
Fronts merchandise to keep displays clean, neat, and attractive.
Responsible for housekeeping duties including cleaning, sweeping, removing trash, etc.
Takes responsibility for duties assigned from the Duty Lists (4) or for any duty assigned by a Team Leader.
Takes responsibility for staying on track with his/her personal development plan.
Takes personal initiative to stay productive.
Avoids personal distraction such as personal telephone calls or personal visits.
Abides by the company guidelines defined in the Policy Book and the Orientation Booklet.

Like every Elder’s associate, the Sales Associate should perform whatever task is necessary to ensure the store’s success.

The Nursery Manager is to the Nursery what the Store Manager is to the Store. Therefore, the Nursery Manager should generally abide by the Store Manager Job Description as well. Unlike the Store Manager, who reports directly Director of Store Operations, the Nursery Manager reports directly to the Store Manager.

Leadership

Provides exemplary leadership on the sales floor with emphasis on customer service (helpfulness) and the principles of The Six E’s.
Always projects a positive, enthusiastic view of Elder’s.
Works on Saturdays like all Elder’s Store Managers
Works extra hours as needed during the peak Spring season including Sundays

Staffing

Responsible to see that nursery is appropriately staffed with trained people. Staffing should be at peak during peak seasons, (i.e. spring and fall) and especially on those weekends. Conversely, staffing should be minimized during the off season. Hiring seasonal help is one strategy that should be employed.
Coordinates scheduling of nursery personnel with the Store Manager.
Sees that customers are well served and that all staff is productive and completing the proper tasks efficiently.

Training

Works with Training Coordinator to see that nursery staff is staying current with their personal development plans.
Conducts training and regular meetings (e.g., “huddles”) for nursery associates.
Cross-trains other store personnel on plants and nursery items.
Assists with corporate training sessions, (i.e. Pre-Spring, Pre-Fall)
Freely consults and shares ideas with other Nursery Managers at other stores
Attends Nursery committee meetings

Merchandising

Orders plants and nursery merchandise under direction from Gardens Category Manager. Maintains appropriate inventory control and building stock in anticipation of peak seasons and reducing it during slow seasons (esp., winter).
Responsible for merchandising and overseeing housekeeping of the nursery or plant areas.
Oversees proper plant care to maintain the customer perception of high quality while minimizing shrinkage.
Keeps up-to-date on the latest nursery merchandise.
Prepares appropriately for the start of each season, for the peak of each season, for Mother’s Day (e.g., hanging baskets), and for Christmas (e.g., poinsettias).
Follows the general guidelines discussed in the “Spring Plants” booklet and the “Fall Plants” booklet.

Other

Works the store floor in the off season as needed.
Oversees or assists in Christmas set up/maintenance as determined by the Store Manager
Attends Nursery committee meetings
The list above defines basic responsibilities. Depending upon a store’s individual circumstances, this list may be expanded or altered.

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Like every Elder’s Associate, the Nursery Manager should perform whatever task is necessary to ensure the store’s success. This includes basic tasks such as loading, sweeping, cashiering, etc. when necessary.

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Careers

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