Careers

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Want to learn more about working at Elder’s Hardware? We’re always looking for motivated, energetic and helpful associates for our team.  Take a look at our job descriptions to see what role you think fits you best.  Visit your neighborhood store to learn what openings are available.

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Sales Associate

Customer Service

  • Sees that customers are well served and always gives them top priority.
  • Genuinely offers to assist customers with carrying large or heavy items-even when not specifically requested by the customer.
  • Pumps kerosene and propane (once authorized and trained).
  • Always projects a positive, enthusiastic view of Ace, our people and our customers.
  • Practices the principles of The Six E’s.

Store Duties

  • Restocks merchandise displays as needed.
  • Fronts merchandise to keep displays clean, neat, and attractive.
  • Responsible for housekeeping duties including cleaning, sweeping, removing trash, etc.
  • Takes responsibility for duties assigned from the Duty Lists (4) or for any duty assigned by a Team Leader.
  • Takes responsibility for staying on track with his/her personal development plan.
  • Takes personal initiative to stay productive.
  • Avoids personal distraction such as personal telephone calls or personal visits.
  • Abides by the company guidelines defined in the Policy Book and the Orientation Booklet.

Like every Elder’s associate, the Sales Associate should perform whatever task is necessary to ensure the store’s success.

Cashier

Helpfulness

  • Always projects a positive, enthusiastic view of Elder’s, our people, and our customers.
  • Practices the principles of The Six E’s and sets a good example for others.
  • Sees that customers are well served and always gives them top priority.
  • Provides customer assistance on sales floor or with carry-outs as necessary.
  • Knows the importance of prompt checkout and calls for assistance when 3 or more customers are in line.

Cashier Responsibilities

  • Operates cash register/point-of-sale terminal accurately & efficiently.
  • Practices the procedures for going Off-Line.
  • Handles all customer transactions (bankcards, in-house accounts, refunds, Ace Rewards) in a professional manner.
  • Promotes the Ace Rewards program.
  • Keeps checkout area clean and orderly.
  • Stocks supplies at checkout area.
  • Watches for shoplifting/suspicious activity and notifies management.

Like every Elder’s associate, the cashier should perform whatever task is necessary to ensure the store’s success. This includes basic tasks such as loading, sweeping, cleaning, straightening a department, cycle counting, etc. when necessary.

Team Leader

  • Provides exemplary leadership on the sales floor with emphasis on customer service.
  • Always projects a positive, enthusiastic view of Elder’s.
  • Helps keep the store staff focused on important tasks such as routinely completing the four Duty Lists, promptly putting out freight, completing projects, and working on any store specific tasks.
  • Especially in the Store Manager’s absences, sees that customers are well served and that all staff is productive and completing the proper tasks efficiently.
  • Maintains at least one department at exceptional level as to set standard for other department heads.
  • Opens and/or closes on a regular basis.
  • Stays current on his/her personal development/training plan.
  • Assists in training including continuously enforcing the principles of The Six E’s and, if assigned, performing the responsibilities of the Training Coordinator.

Like every Elder’s Associate, the Team Leader should perform whatever task is necessary to ensure the store’s success. This includes basic tasks such as loading, sweeping, cashiering, etc. when necessary.

Department Head

Helpfulness

  • Always projects a positive, enthusiastic view of Elder’s, our people, and our customers.
  • Practices the principles of The Six E’s and sets a good example for others.
  • Sees that customers are well served and always gives them top priority.
  • Does not get pigeonholed in his/her department, but freely helps throughout the store.
  • Cross-trains other associates in dept. including participation in store meetings.

Department Maintenance

  • Shelf conditions departments daily (straighten, stock, clean and pull packages to the front).
  • Checks empty pegs to verify counts are correct. Check end caps & back stock before adjusting quantities.
  • Re-stock clip strip items within the department unless that’s handled differently by store (e.g., one person orders all clip strip items for a store).
  • Corrects negative on hand quantities and inaccurate counts when identified and assists ICS in completing routine counts.
  • Checks invoice for back orders and canceled merchandise.
  • Keeps bin tags updated and puts out daily price changes.
  • Keeps floors clear of merchandise.

Like every Elder’s associate, the Department Head should perform whatever task is necessary to ensure the store’s success. This includes basic tasks such as loading, sweeping, cleaning, etc. when necessary.

Home Decor Department Head

Customer Service 

  • Always projects a positive, enthusiastic view of Elder’s Ace Hardware to our customers and others.
  • Sees that customers are well served and always gives them top priority.
  • Is attentive to the needs of customers outside of HDG department.
  • Shows exemplary leadership on the sales floor with the emphasis on customer service (helpfulness) and the principles of the Six E’s.

Department Maintenance

  • Responsible for the receiving and pricing of all department merchandise, including stocking and back stocking.
  • Exemplifies creativity for all product mixes within the department. (Some product has set guidelines)
  • Responsible for receiving and reporting all damaged goods to office and vendors
  • Knowledge of and use of Compass reports for restocking and sales.
  • Responsible for checking department email and responding accordingly.
  • Required to work with visual merchandising team seasonally.
  • Some physical labor involved; including climbing ladders and lifting- not to exceed 50lbs.

Inventory Maintenance and Accuracy

  • Responsible for all department inventory counts including: Vulnerable, Mango, and yearly counts.
  • Becomes familiar with all vendor lines and codes as well as merchandise structure (finelines).
  • Prints reviews and edits department’s RSO where applicable.
  • Prints all Bin tags and price tickets and maintains these within department.
  • Responsible for all Promotional signage and discount stickers when needed with department.

Like every Ace associate, the HDG Department Head should perform whatever task is necessary to ensure the store and department’s success.  This includes but not limited to daily tasks such as vacuuming, dusting, stocking, breaking down boxes, emptying trash, cleaning glass shelving, etc. whenever necessary.  The above list defines basic responsibilities but may be expanded or altered.

Inventory Control Specialist

Helpfulness

  • Always projects a positive, enthusiastic view of Elder’s, our people, and our customers.
  • Practices the principles of The Six E’s and sets a good example for others.
  • Sees that customers are well served and always gives them top priority.

Primary Responsibilities

  • Oversees and/or performs inventory auditing.
  • Print bin tags/signs and sees they are put out.
  • Updates all store transfers promptly.
  • Responsible for generating purchase orders for approved vendors.
  • Resolves computer/printer problems with assistance from Information Systems staff as necessary.
  • Attends relevant training sessions for computer inventory system.
  • Responsible for training associates on computer inventory system.
  • Completes Weekly Inventory Checklist and submits to corporate office.
  • Takes responsibility for staying on track with personal development plan.

Depending upon store size, this position may not be full-time. Other responsibilities may be added to create a full-time position. In some cases, this might be coupled with another role, such as Head Cashier or Department Head.

Like every Elder’s associate, the ICS should perform whatever task is necessary to ensure the store’s success. This includes basic tasks such as loading, sweeping, cashiering, etc. when necessary.

Head Cashier

  • Provides exemplary leadership on the sales floor with emphasis on customer service (helpfulness) and the principles of The Six E’s.
  • Always projects a positive, enthusiastic view of Elder’s.
  • Reconciles daily receipts with register totals (i.e., check up).
  • Meets the company productivity goal of reconciling a cash drawer and assembling the deposit in 20 minutes or less.
  • Reconciles excess cash on hand.
  • Schedules and directly supervises all cashiers. Including seeing that all shifts are properly staffed.
  • Works with Training Coordinator to see that cashiers are staying current with their personal development plans.
  • Participates with store manager in interviewing, hiring, evaluating, counseling, and terminating cashiers.
  • Handles all cashier problems (time-off, etc.)
  • Orders all office and register supplies.
  • Orders candy and snacks.
  • Ensures front end merchandise is ordered and stocked (candy, snacks, impulse items, gift cards, etc.).
  • Helps on sales floor and POS when needed and during busy times.
  • Counts the AM cashier down at shift change.
  • Sees that the appropriate number of registers is open at all times. Monitors the “3 people in line” standard.
  • Processes RGA’s and defectives or delegates that task to others.
  • Sees that all sale kits are put out including Ace Rewards cards.
  • Adjusts personal schedule as needed during peak sales weeks and special events.

Many responsibilities of a head cashier are performed in the store office. Nevertheless, office time should be kept at a minimum so that we can have as many associates on the sales floor as possible offering the best customer service possible.

Like every Elder’s associate, the Head Cashier should perform whatever task is necessary to ensure the store’s success. This includes basic tasks such as loading, sweeping, cashiering, etc. when necessary.

The list above defines basic responsibilities. Depending upon a store’s individual circumstances, this list may be altered.

Nursery Manager

The Nursery Manager is to the Nursery what the Store Manager is to the Store. Therefore, the Nursery Manager should generally abide by the Store Manager Job Description as well. Unlike the Store Manager, who reports directly Director of Store Operations, the Nursery Manager reports directly to the Store Manager.

Leadership

  • Provides exemplary leadership on the sales floor with emphasis on customer service (helpfulness) and the principles of The Six E’s.
  • Always projects a positive, enthusiastic view of Elder’s.
  • Works on Saturdays like all Elder’s Store Managers
  • Works extra hours as needed during the peak Spring season including Sundays

Staffing

  • Responsible to see that nursery is appropriately staffed with trained people. Staffing should be at peak during peak seasons, (i.e. spring and fall) and especially on those weekends. Conversely, staffing should be minimized during the off season. Hiring seasonal help is one strategy that should be employed.
  • Coordinates scheduling of nursery personnel with the Store Manager.
  • Sees that customers are well served and that all staff is productive and completing the proper tasks efficiently.

Training

  • Works with Training Coordinator to see that nursery staff is staying current with their personal development plans.
  • Conducts training and regular meetings (e.g., “huddles”) for nursery associates.
  • Cross-trains other store personnel on plants and nursery items.
  • Assists with corporate training sessions, (i.e. Pre-Spring, Pre-Fall)
  • Freely consults and shares ideas with other Nursery Managers at other stores
  • Attends Nursery committee meetings

Merchandising

  • Orders plants and nursery merchandise under direction from Gardens Category Manager. Maintains appropriate inventory control and building stock in anticipation of peak seasons and reducing it during slow seasons (esp., winter).
  • Responsible for merchandising and overseeing housekeeping of the nursery or plant areas.
  • Oversees proper plant care to maintain the customer perception of high quality while minimizing shrinkage.
  • Keeps up-to-date on the latest nursery merchandise.
  • Prepares appropriately for the start of each season, for the peak of each season, for Mother’s Day (e.g., hanging baskets), and for Christmas (e.g., poinsettias).
  • Follows the general guidelines discussed in the “Spring Plants” booklet and the “Fall Plants” booklet.

Other

  • Works the store floor in the off season as needed.
  • Oversees or assists in Christmas set up/maintenance as determined by the Store Manager
  • Attends Nursery committee meetings

Like every Elder’s Associate, the Nursery Manager should perform whatever task is necessary to ensure the store’s success. This includes basic tasks such as loading, sweeping, cashiering, etc. when necessary.

The list above defines basic responsibilities. Depending upon a store’s individual circumstances, this list may be expanded or altered.

Assistant Manager

  • Provides exemplary leadership on the sales floor with emphasis on customer service (helpfulness) and the principles of The Six E’s.
  • Always projects a positive, enthusiastic view of Elder’s.
  • Helps keep the store staff focused on important tasks such as routinely completing the four Duty Lists, promptly putting out freight, completing projects, and working on any store specific tasks.
  • Especially in the Store Manager’s absences, sees that customers are well served and that all staff is productive and completing the proper tasks efficiently.
  • Maintains at least one department at exceptional level as to set the standard for other department heads.
  • Opens and/or closes the store on a regular basis.
  • Conducts associate performance evaluations as directed by store manager.
  • Confers with Store Manager on decisions.
  • Stays current on his/her personal development/training plan.
  • Assists in training including continuously enforcing the principles of The Six E’s and, if assigned, performing the responsibilities of the Training Coordinator.
  • Reviews important internal communications such as the Manager Update and store performance reports (e.g., Labor report, Management Report).
  • Attends Assistant Manager meetings.

Like every Elder’s Associate, the Assistant Manager should perform whatever task is necessary to ensure the store’s success. This includes basic tasks such as loading, sweeping, cashiering, etc. when necessary.